Frequently Asked Questions (FAQ)

How can I search for products?

You can search for products using the search function on our website.

 

What is your return policy?

We offer a 90-Day Money-Back Guarantee so you can shop with confidence.
If you’re not satisfied with your purchase within 90 days of delivery, simply contact our support team and return the item in its original packaging and resalable condition.
Once your return is received and inspected, your refund will be processed within 3–5 business days and issued to your original payment method.

 

How can I contact customer service?

If you have any questions or need help, you can contact our customer service by email. The contact details can be found on the 'Contact us' page.

 

What are your delivery conditions?

We deliver products internationally. You can find details on our delivery policy page.

 

How can I cancel my order?

You can cancel your order within 24 hours of placing it. Detailed instructions and conditions can be found on the 'Cancellation Policy' page.

 

What payment options do I have?

We accept multiple payment options, including credit cards and bank payments. 

 

Do you have a privacy policy?

Yes, we are committed to protecting the privacy of our customers. The details of our privacy policy can be found on the 'Privacy Policy' page.

 

What are your general terms and conditions?

All purchases are subject to our general terms and conditions, which stipulate the contractual conditions between us and our customers. Detailed information can be found on the 'General Terms and Conditions' page.

 

What is your refund policy?

Refunds apply in certain cases, such as wrong or defective products. For details, see the Refund Policy page.

 

How can I change my order information?

If you need to change your order information after ordering, please contact our customer service as soon as possible.